TechLink delivers dependable service for this client’s time sensitive needs.
Case Study - Technology Service ProviderOverview
A next-generation technology service provider. They work to simplify the complex technology landscape for their customers, creating tailored, managed network solutions to drive their organizations forward. When they are solving complicated IT challenges, their customers can operate with greater productivity and have the freedom to focus on other critical business issues.
QUICK GLANCE
CLIENT: Technology Service Provider
REQUEST: Provide installs and tech services quickly and reliably.
SOLUTION: Implement TechLink’s professional team, platform, and technicians.
RESULTS: The client’s customers now receive timely and dependable service.
Project Request
Be able to provide installation and break/fix solutions of their managed services to their customers in a consistent, quick, and reliable time frame. Other vendors they have used in the past could not meet the 24 hour SLA requirements of having a technician onsite.
The Solution
With TechLink’s outstanding project management team, exceptional technician database, and robust work order management platform (SIMPL), TechLink was able to meet and exceed the service requirements of the client. In addition, the SIMPL platform allows the client to monitor critical KPI’s regarding TechLink’s provided services for their customers.
The Results
The client’s customers are now receiving quick and exceptional service that everyone can depend on.
“Our company would not be where we are at today if was not for the exceptional service TechLink has provided us and our clients over the past years. They are a true pleasure to work with.”
– Chief Business Officer