CASE STUDY | RETAIL
Knowledgeable audio technicians, deployed coast to coast, so a growing music provider could keep pace with every new store.
QUICK GLANCE
Client: Music delivery company for retail stores
Challenge: Install requests piling up faster than the client could fulfill them
Solution: Specialized audio technicians sourced nationwide through SIMPL
Results: Reduced per-unit install time and demand met across the country
TechLink built a coast-to-coast team of professional audio technicians for a retail music provider, completing 5,100+ installs and service calls at 4,800+ retail locations in 49 states. Our project managers sourced specialized technicians through the SIMPL portal, so receivers and speaker arrays were installed to the client’s requirements with less hand-holding. See more of our technology installation services.
TechLink’s Work for This Client
The Client
This client provides hardware and software systems that manage an extensive music catalog for retail environments. Tens of thousands of songs across many genres are customized through a web portal and delivered to each store through a proprietary networked receiver and speaker array.
The Challenge
Installation requests were piling up faster than the client could fulfill them. The bottleneck was getting technicians up to speed on the detailed install requirements of their audio technology. They needed more installs, with less hand-holding, to meet demand.
The TechLink Solution
The Results
How We Delivered
“With our previous vendor, we wouldn’t have been able to ramp up the volume of installations our customers require.”
General Manager | Retail Music Provider
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Frequently Asked Questions
What does a retail audio system installation include?
Technicians install the networked receiver and speaker array, connect the system to the store network, and confirm music and content play as the client specifies.
How does TechLink find technicians who know a specific audio system?
Project managers use the SIMPL portal to identify technicians with professional audio experience, then validate them against the client’s install requirements before dispatch.
Can TechLink scale audio installs across hundreds of retail stores?
Yes. For this client we built a nationwide audio technician team that has completed 5,100+ installs and service calls at 4,800+ retail locations.
How does the client track installs?
Work order schedules and deliverables are visible in the SIMPL portal and MOBI app, so the client always knows where every install stands.
Related: Technology Installations | Network Installation | Who We Serve