CASE STUDY | SECURITY
A national network of technicians and electricians, managed in SIMPL, that scales wherever the client’s sales take them.
QUICK GLANCE
Client: National security equipment provider
Challenge: Meet growing demand for professional camera, cabling, and electrical installs anywhere in the country
Solution: A dedicated team, a national technician and electrician network, SIMPL, and the MOBI app
Results: 150% growth in customer installation services
TechLink helped a premium security equipment provider grow its customer installation services by 150%. A dedicated team of project managers and engineers sources specialized technicians and electricians through SIMPL to deliver security camera installation, structured cabling, and electrical work wherever the client’s sales take them, with every work order tracked in SIMPL and the MOBI app.
TechLink’s Work for This Client
The Client
A security equipment provider serving customers nationwide, from small commercial businesses to multi-location small and medium enterprises. The client is known as a premium provider of high-quality security camera equipment.
The Challenge
Demand was growing for skilled labor to install purchased equipment across the country. The client needed professional installation of cameras, structured cabling, and electrical work, with the ability to scale dynamically in any region.
The TechLink Solution
The Results
How We Delivered
“One of the things we have appreciated most about TechLink, in addition to the breadth of their reach across the country, has been their commitment to grow and learn with us. They have been open to trying new processes and committed to problem solving.”
Chief Operating Officer | Security Equipment Provider
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Frequently Asked Questions
What security installation services does TechLink provide for equipment providers?
TechLink installs and calibrates security cameras and handles the structured cabling and electrical work that supports them, so the provider can offer professional installation with every equipment sale.
How does TechLink scale installs wherever a client sells?
Project managers use SIMPL to source specialized technicians and electricians from our national network, so installs can be staffed in any region as the client’s sales grow.
How are technicians dispatched and tracked?
Work requests go straight to technicians’ and electricians’ phones through the MOBI app, and the client can track progress on every work order in SIMPL.
Can TechLink supply the cabling for camera installs?
Yes. TechLink purchases Ethernet cabling that meets structured cabling requirements and gets quality parts to technicians in the field.